References and How to Check Them

Most homeowners want to check references but many believe that “no one will provide a poor reference”.

Even smaller, family run garage door companies install 100 new doors in a year so they should be able to find at least 3 people that were satisfied with their work. If a contractor is unable or unwilling to provide at least 10 references that should be a RED FLAG.

 

 

• I will provide you with a list of 25 recent customers and you are welcome to call as many as you like.
• You are welcome to check out our ratings. My company is one of only 8 garage door installation companies out of the thousands in California to be awarded the Super Service Award for 2011, 2010 and 2009 from a Top Consumer Service Organization.
• You can check out social media sites like Yelp to learn about my company
• Our company binder, which will be provided to you, contains our references. Over half of our work comes by referral. I believe that this is the best evidence I can offer about the consistently great service we provide.
• I will provide references from my bank and my key suppliers so that you can feel comfortable that we are in solid financial shape. If a garage door company can’t give you references from their suppliers then they probably aren’t getting the best pricing on materials.

Simple Steps to Help You Obtain the Answers You Need
From Each Homeowner Reference You Check

The outline below was created by a Rivers of Revenue LLC. They are a consulting company that has spent years advising and educating homeowners, business owners and contractors on professional business practices.

They recommend that you prepare a list of 5 to 10 questions to ask each person you contact. It is a smart idea to ask the individual you speak to for a rating on timeliness, quality, cleanliness, adherence to price and professionalism. Having your list of questions ready will make it easier to obtain the answers you need.

Basic questions you may want to ask:

1. Did they start on the date they promised?
2. Did they complete the installation in the number of days they promised?
3. Did they clean up your property to your satisfaction?
4. How did the final price you paid compare to the proposal price? 
5. Were there any issues during the installation? (How did they handle them?)
6. Were they polite and respectful to everyone in your home?
7. Have you recommended them to friends, family or business people you know?
8. Why did you choose them in the first place?

Naturally you can add any other questions that are important to you to this list.

We hope this Reference Guide helps you get the information you need to make the best choice when it comes to hiring, evaluating and working with a professional garage door company to install or repair your garage doors.

I am providing this information as a service so you can make the best decision possible. I hope that you will find it useful in your search and I trust that you will be very satisfied with the answers you receive from my clients.

Avaunt Garage Doors Inc. installs new garage doors, plus we repair garage door springs and repair garage doors in Laguna Beach, Newport Beach and the surrounding communities in Orange County.

Please take the time to review all of the information on our website so you can make the best decision in choosing a garage door company.

I welcome the opportunity to provide you with the Avaunt Advantage. Please call me at (949) 302-8181 to set up an appointment or simply to ask me about your garage doors.