Frequently Asked Questions and Our Answers

Yes.  Our license number is C-61 D28 #865080. We are licensed as a Specialty Contractor.

• In California, a contractor must be licensed through the Contractors State Licensing Board (CSLB) to legally perform construction, home repair and remodeling jobs that require a building permit or when the total project cost is $500 or more.
• There are plenty of companies and individuals that operate outside of the law. CSLB's Statewide Investigative Fraud Team (SWIFT) conducts stings and sweeps somewhere in California each week. Unlicensed contractors are part of the $60-140 billion dollar underground economy that does not pay taxes, insurance, or follow safety laws.

Companies that operate without a license undercut licensed companies that operate legitimately and lawfully. They are cheating the government and if they do that they are just as likely to cheat you. Avoiding them is smart.

You may have heard from a friend or an acquaintance that got a “great deal” from someone that “does it on the side” or only accepts cash. In 2010 the California State Licensing Board obtained more than $15 million in ordered restitution for consumers. If you hire someone that isn’t licensed you won’t have any recourse if the job goes bad.

You can visit the CSLB website to learn more.

Angie’s List is a ratings service and all of the ratings are provided by homeowners. Contractors are not allowed to pay to get listed or rated.

More than 650,000 consumers use Angie’s List. All legitimate reviews and ratings are published after review by Angie’s List staff.

Avaunt Garage Doors Inc. has been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service companies.

To qualify for the award the company must maintain an A average in ratings and must be in good standing with the Better Business Bureau.

We are proud to have been recognized multiple times for our award winning services. We believe this is the result of our dedication and our ability to provide consistent quality garage door installations and repairs.

If you are ready to install a new garage door or you need to have your current garage door repaired please call us at (949) 302-8181.

We service Orange County including: Newport Beach, Laguna Beach, Laguna Niguel, Huntington Beach, Coto de Caza, Tustin, Ladera Ranch, Villa Park, North Tustin, Rancho Santa Margarita, Cost Mesa, Mission Viejo, Seal Beach, Irvine, Yorba Linda, San Clemente, San Juan Capistrano,  and the Surrounding Communities.

Yes.  No complaints have been made about our company and we have their highest rating of A+.

Yes!

In fact:

• I will provide you with a list of 25 recent customers and you are welcome to call as many as you like.
• You are also welcome to check out our ratings on Angie’s List. Avaunt Garage Doors Inc. has been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service companies. Please visit their website to learn more about Angie's List.
• You can check out social media sites like Yelp to learn about my company.
• Over half of our work comes by referral. I believe that this  is the best evidence I can offer about the consistently great service we provide.
• I will provide references from my bank and my key supplier so that you can feel comfortable that we are in solid financial shape. If a garage door company can’t give you references from their suppliers then they probably aren’t getting the best pricing on materials.

Many of my competitors offer 3 references. Even smaller, family run garage door companies install 100 new doors in a year so they should be able to find at least 3 people that were satisfied with their work. If a contractor is unable or unwilling to provide at least 10 references that should be a RED FLAG.

If you are ready to install a new garage door or you need to have your current garage door repaired please call us at (949) 302-8181.

We service Orange County including: Newport Beach, Laguna Beach, Laguna Niguel, Huntington Beach, Coto de Caza, Tustin, Ladera Ranch, Villa Park, North Tustin, Rancho Santa Margarita, Cost Mesa, Mission Viejo, Seal Beach, Irvine, Yorba Linda, San Clemente, San Juan Capistrano,  and the Surrounding Communities.

• We only use employees for our garage door projects. We want you to know that you will have a knowledgeable, well trained, quality garage door installation crew that knows what they’re doing.
• Many of our competitors use day laborers or sub-contractors to make more money at the customer’s expense. I sure wouldn’t want those folks in my house and I don’t  think you would either.

Garage door installations and repairs require a set of skills honed on constant learning about new materials, installation methods and processes that ensure the safety and dependable operation of your garage doors.

This is not something you pick up from a magazine article. Using part-time employees and/or subcontractors makes it almost impossible to maintain quality since these workers don’t get the continual training they need.

Contractors that use these workers may be able to offer a lower price because they may not have to pay for benefits but the homeowner is the real loser because of the lower quality that is almost inevitable.

If you are ready to have your new garage door installed or your current garage door repaired by a professional company that only uses employees, please call us at (949) 302-8181.

Since I started the business in 2002, we have successfully completed over 1,500 garage door installations and more than 1,500 garage door repairs.

When you hire my company you can be assured that I will use all of my experience to evaluate and measure your project.

Some of my competitors may claim to do more installations but they use multiple crews and you may end up with their “B” or “C” crew.

If you are ready to install a new garage door or you need to have your current garage door repaired please call us at (949) 302-8181.

We service Orange County including: Newport Beach, Laguna Beach, Laguna Niguel, Huntington Beach, Coto de Caza, Tustin, Ladera Ranch, Villa Park, North Tustin, Rancho Santa Margarita, Cost Mesa, Mission Viejo, Seal Beach, Irvine, Yorba Linda, San Clemente, San Juan Capistrano,  and the Surrounding Communities.

Yes!

• Most garage door companies will bring a bunch of catalogs and let you pick out your door even if it is not the right door for your home. They don’t provide any guidance on look, use or functionality. They really just want to put the door in.
• This means that you can end up spending more than you need to or installing a door that really won’t provide the long-lasting durability and look you want.
• We take the time to listen to your needs and desires and then will help make your job easier by providing specific recommendations on materials by brand, model and finish.
• We will also review the specification sheets for all materials at the time of order so you get what you expect.

This is just one of the ways we take the guesswork and frustration out of the choosing the right garage door for your home.

If you are ready to have your new garage door installed or your current garage door repaired by a professional company that only does garage door installation and repair, please call us at (949) 302-8181.

I personally evaluate every job and my company has successfully completed over 1,500 garage door installations and more than 1,500 garage door repairs.

Our lead installer and I both have over 12 years of experience in garage door installation and repairs so you can be assured that you are getting an experienced supervisor on your job.

• We have a written policy that prohibits smoking in your home and we have a zero tolerance policy regarding drug and alcohol use on the job.
• We  have trained our crews to act like guests in your home. Again we encourage you to ask our references about this.

This is a very important question because liability insurance is not required in California.

The California Contractors State Licensing Board does recommend that you hire a company that has liability insurance to protect your property in case of an accident.

The following information on Liability and Workers’ Compensation insurance is from the California Contractors State Licensing Board website.

• Commercial general liability insurance is not required; however, it covers damage to your property. If the contractor does not carry general liability insurance, they should be able to explain how they would cover losses that would ordinarily be covered by insurance. If your contractor damages your property and doesn't carry commercial general liability insurance, you or your insurance policy could end up paying for damages.
• In California, if a contractor has employees, they're required to carry workers' compensation insurance. The importance of this cannot be overstated. If a worker is injured working on your property and the contractor doesn't have insurance, you could be liable to pay for injuries and rehabilitation. Your homeowner's insurance may or may not cover those costs. You should check with your insurance carrier to make sure the workers' compensation insurance coverage being provided by the contractor is adequate.

We carry $2 Million of Liability and Workers’ Compensation insurance and I will provide the contact information for my insurance agent so you can verify my coverage for the company.

Note: Workers Compensation insurance only covers employees. If the contractor utilizes sub-contractors – they must have their own Workers Compensation insurance in force otherwise the homeowner can be held responsible if there is an accident.

No.

We don’t do this as a sideline like some remodeling or window companies.

We install more garage doors in a month than most of those companies do in a year.

I personally evaluate every job. We have successfully completed over 1,500 garage door installations and more than 1,500 garage door repairs.

When you hire my company you can be assured that I will use all of my experience to evaluate and measure your project. Some of my competitors may claim to do more installations but they use multiple crews and you may end up with their “B” or “C” crew.

Companies that do this as a sideline simply can’t keep up.

In addition, this isn’t something you can learn by reading an article in a magazine or online. Training from the manufacturer is the best way to keep up. I spend time every year leaning about the latest innovations then I train my employees.

If you are ready to have your new garage door installed or your current garage door repaired by a professional company that only does garage door installation and repair, please call us at (949) 302-8181.

NO, we don’t install any used materials on either new installations or repairs.

It may disappoint or surprise you to learn that some garage door companies will install used parts and not tell you. If this happens, you will end up with more costly and more frequent repairs. This is one of the ways that less than scrupulous companies can offer what appears to be a very attractive price on new doors and service.

We only use new parts that are approved or recommended by the manufacturer.  There is one minor exception: existing wires will be re-used in certain situations where it is not feasible to run new wires but we won’t install any used materials.

We also retain all removed parts for your inspection.

If you are ready to install a new garage door or you need to have your current garage door repaired please call us at (949) 302-8181.

Advertise it at that price, yes, install it at that price, maybe.

• Some companies do advertise new garage doors for $399 or a similar amount.  This is misleading because what they fail to tell you is that it is for a SINGLE CAR GARAGE DOOR, not a double car garage door.
• The reality is that they really don’t want to sell you a door for $399 because the margins are so small. In this case you will likely get high-pressure sales tactics to buy a more expensive door.
• Some garage door companies will specify a lower quality door so they can offer you a lower price because they don’t expect to work for you again or to provide the periodic maintenance your door will need.

We don’t work that way.

• I evaluate every project and will make a recommendation for the best fit for your home and the area you live in.
• We specify your new garage doors by brand, model and finish. This allows you to make a true apples-to-apples comparison.
• We provide specific recommendations to give you the lasting durability and look you want.
• We are highly motivated to make you happy because your garage door will need periodic maintenance and we want to be the company that provides that service for you.
• Once your new garage door is installed, I want you to know that you have someone that you can trust to service your garage door promptly and professionally.

If you are ready to have your new garage door installed or your current garage door repaired by a professional company that only does garage door installation and repair, please call us at (949) 302-8181.

We service Orange County including: Newport Beach, Laguna Beach, Laguna Niguel, Huntington Beach, Coto de Caza, Tustin, Ladera Ranch, Villa Park, North Tustin, Rancho Santa Margarita, Cost Mesa, Mission Viejo, Seal Beach, Irvine, Yorba Linda, San Clemente, San Juan Capistrano,  and the Surrounding Communities.

Yes.

And we don’t offer a super low price up front like  $399 and then try to sell you a higher priced door.

• A written price and satisfaction guarantee is your only protection against faulty workmanship, substitute products and hidden charges.
• We diligently work to give you a price that allows us to meet your expectation and also meets the quality standards we have set.
• We take extra time to detail your quote so you won’t be surprised at the end of your job. If you have established a maximum budget that you can spend and you want us to do the work – we can recommend a different door to accommodate your budget but we won’t compromise on quality just to get the job.

We service Orange County including: Newport Beach, Laguna Beach, Laguna Niguel, Huntington Beach, Coto de Caza, Tustin, Ladera Ranch, Villa Park, North Tustin, Rancho Santa Margarita, Cost Mesa, Mission Viejo, Seal Beach, Irvine, Yorba Linda, San Clemente, San Juan Capistrano,  and the Surrounding Communities.

• We offer an ironclad written 2-year warranty on labor on garage door installations – that is twice as long as most of our competitors.
• We use the manufacturer’s installation guidelines so your materials are covered by the manufacturer’s warranty.
• We have been in business for over 10 years so you can be comfortable that we will be around to honor our warranty if there is ever an issue.
• We want our customers to know that their garage door installation will still be looking good long after the last piece of hardware is reinstalled.

If you are ready to have your new garage door installed or your current garage door repaired by a professional company that only does garage door installation and repair, please call us at (949) 302-8181.